A passion that changes everything.
Our Passion
I am a Berliner through and through - grateful to have grown up in the streets of this lively city, characterized by its directness and its unmistakable energy. Over 12 years ago, my journey in tourism began by a happy coincidence with an internship and subsequent training as a hotel specialist in one of Berlin's most renowned grand hotels. The start was anything but smooth ( read my blog about it ), but one thing quickly became clear: I had found my calling at the reception. My goal was always not only to offer my guests a smooth, carefree and pleasant stay, but to give them a real, unforgettable Berlin experience. I only really became aware of the importance of such an experience for visitors to the city in the hotel industry. (Read more about the vision here)
As a Berliner, one thing was always important to me: to represent my beautiful homeland honestly and authentically. This attitude became my passion.
The reunion
During my time at the hotel, I came up with an idea that was as simple as it was effective: I hung a large city map in the office behind the reception and asked my colleagues to write down their very own favorite places - clubs, cafes, parks, flea markets and everything that Berlin meant to them. It was about showing and understanding what the city of Berlin really means to you.
What started as a small project quickly grew. Soon the map was full of notes and we regularly exchanged information about the entries, discussed places and ways to convey this feeling to our guests. The guests' reactions were overwhelming. Thanks to our recommendations, many of them discovered a Berlin that was not in any travel guide - authentic, honest and genuine. I realized early on that this would become increasingly important in the future.
From Hotel to Heart Project
After three years at the Grand Hotel in Berlin, my career took me to Hamburg and Amsterdam, where I was able to help open several 5-star hotels. ( Read my blog "From the street to the 5-star hotel ") I continued with motivation and enthusiasm to develop my city map idea for authentic city experiences in every hotel and every city.
When I returned to Berlin after a few years and visited my former workplaces in the other cities, I was both impressed and delighted: my city maps in the individual hotels had not only survived, but had become an integral part of the guest service. Employees and guests alike raved about the personal recommendations, and the positive effects were clearly visible: better feedback, more reviews and, above all, happier guests and employees.
Authentic service as key
I realized early on that personal and authentic service is something unique in a world of anonymous mass tourism. It's not just about checking guests in and giving standard information - it's about building relationships, breaking down the barriers between receptionists and guests, and giving people a real connection to the city. It was precisely this conviction that gave rise to no tourist info . What began with a small city map has developed into a passion project that will change city tourism for the long term. My goal is to give everyone the opportunity to experience the real Berlin - not the postcard motifs, but the heart and soul of the city. And believe me, this is just the beginning.
